Política de envío
Shipping Policy
Thank you for shopping with Neon North Clothing! We're committed to getting your order to you quickly and safely.
Processing Time
- Orders are processed within 1-2 business days (Monday-Friday, excluding holidays)
- You'll receive a confirmation email with tracking information once your order ships
Shipping Rates & Delivery Times
Canada:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 2-3 business days
United States:
- Standard Shipping: 10-15 business days
- Expedited Shipping: 3-5 business days
International (Worldwide):
- Standard Shipping: 10-21 business days depending on location
- Expedited Shipping: 5-10 business days depending on location
Shipping rates are calculated at checkout based on your location and order size
Customs & Duties
- International orders may be subject to customs fees, duties, and taxes determined by your country
- These charges are the responsibility of the customer and are not included in our shipping costs
Order Tracking
- Once your order ships, you'll receive a tracking number via email
- You can track your package using the link provided in your shipping confirmation
Shipping Issues
- If your package is lost or damaged during shipping, please contact us at info@neonnorthclothing.com within 7 days of the expected delivery date
- We'll work with you to resolve the issue as quickly as possible
Questions? Contact us at info@neonnorthclothing.com and we'll be happy to help!